At Sister Parish, we strive to create unique and sustainable fabric and wallpaper steeped in the American decorative arts. Through these products, our mission is to inspire our customers to tap into their imaginations and to design with confidence. For us, interior design is about the process. It’s about learning and growing and having the confidence to experiment and push boundaries. That’s where the fun and excitement lies. We support each other and our clients to design homes that value imagination, authenticity, connection and comfort. Sister Parish is a team full of dreamers and doers who seek to energize and inspire like-minded creatives to build homes that will last for generations.

    Current Openings:

    Customer Service Representative

    TO APPLY: please submit your resume to jackson@sisterparishdesign.com

    At Sister Parish Design, we pride ourselves on prioritizing service over sales. We are seeking a highly organized, empathetic, and detail-oriented Customer Service Representative to join our team. This role is essential to ensuring our clients receive an exceptional and seamless experience from first inquiry through final delivery.

    This position is responsible for processing orders, managing customer payments, and supporting client inquiries with warmth, precision, and professionalism. Working in close collaboration with the Director of Sales, this individual will play a key role in upholding the values, culture, and legacy of Sister Parish Design in every client interaction.

    Essential Functions:

    Customer Service & Order Management:

    • Order Processing: Enter and process customer orders accurately within NetSuite, manage payments, and ensure that all order details are complete and correct.
    • Client Support: Respond promptly to customer inquiries across phone, email, and internal platforms, offering knowledgeable support on products, lead times, pricing, customization, and policies.
    • Issue Resolution: Handle client concerns with empathy and discretion, offering proactive solutions that align with Sister Parish Design's commitment to service.
    • CRM and Documentation: Maintain organized and up-to-date customer records, order histories, and communication logs using CRM tools and internal systems. 
    • Designer Applications: Manage the intake and review of designer applications, ensuring all sales tax and resale certificates are properly submitted, documented, and filed.
    • Sample and Swatch Fulfillment: Coordinate the fulfillment and tracking of samples and swatches to support the design and purchasing process.
    • Inventory & Lead Time Communication: Monitor product availability and lead times; communicate backorders, shipping delays, or substitutions to clients with clarity and professionalism.
    • Shipping & Logistics Coordination: Liaise with operations to ensure accurate shipping, track orders, and address any issues that arise during transit or delivery. 
    • Product Knowledge & Training: Stay current on product lines, internal processes, and brand standards. Participate in team training and development to enhance service delivery. 

    Collaboration & Cross-Functional Support:

    • Sales Team Liaison: Partner closely with the sales team to ensure continuity and quality in the customer journey. Provide internal updates as needed to support timely order fulfillment and client satisfaction. 
    • Support to Director of Sales: Act as a right-hand to the Director of Sales by managing operational tasks, communicating key updates, and ensuring customer follow-ups are executed with care.
    • Brand Stewardship: Represent the Sister Parish brand in every client interaction—demonstrating warmth, professionalism, and deep respect for craftsmanship and detail. 

    Ideal Candidate Profile:

    • Customer-Centric: A passion for delivering outstanding service with a warm, professional, and solutions-oriented approach. 
    • Detail-Oriented: High level of accuracy in order entry, record keeping, and communication. 
    • Tech-Savvy: Proficiency in NetSuite, CRM platforms, and inbox management systems. Comfortable navigating multiple digital platforms to serve client needs efficiently. 
    • Organized & Efficient: Strong ability to prioritize, multi-task, and manage time effectively in a fast-paced, deadline-driven environment.
    • Soft Accounting Skills: Familiarity with basic accounting practices, including payment processing and invoicing.
    • Collaborative: Strong communication and relationship-building skills; thrives in a team-oriented environment where collaboration is key.